Refund policy
Our Hassle-Free Return Policy:
We want you to love every purchase from House of Jess, but we understand that sometimes things don't go as planned. Here's how our return process works:
1. Damaged Product Returns Only: If you receive a damaged product, don't fret! We'll happily accept returns. Just send us an unboxing video showcasing the damage within 3 days of receiving your order.
2. Easy Return Process: Once we review your video and confirm the damage, simply return the product to us with the original box and all its contents included.
3. Swift Refunds: Your satisfaction is our priority. Once we receive the returned product and verify its condition, expect your refund to be processed within 24 hours. We'll credit it directly back to your account.
Your happiness matters to us at House of Jess, and we're committed to making your shopping experience as smooth as possible. If you have any questions or concerns about our return process, don't hesitate to reach out to our customer support team.
We want you to love every purchase from House of Jess, but we understand that sometimes things don't go as planned. Here's how our return process works:
1. Damaged Product Returns Only: If you receive a damaged product, don't fret! We'll happily accept returns. Just send us an unboxing video showcasing the damage within 3 days of receiving your order.
2. Easy Return Process: Once we review your video and confirm the damage, simply return the product to us with the original box and all its contents included.
3. Swift Refunds: Your satisfaction is our priority. Once we receive the returned product and verify its condition, expect your refund to be processed within 24 hours. We'll credit it directly back to your account.
Your happiness matters to us at House of Jess, and we're committed to making your shopping experience as smooth as possible. If you have any questions or concerns about our return process, don't hesitate to reach out to our customer support team.